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In-Depth: Sprig vs. Blitzllama

Blitzllama outshines Sprig with its flexibility, affordability, exceptional customer support, and an all-in-one feedback collection and monitoring platform.

March 1, 2024
Rahul Mallapur

Want to understand how Blitzllama and Sprig compare? Here is what both tools offer:

  • Sprig is a feedback collection platform with in-product surveys, survey analysis, concept tests, and replays as primary offerings.
  • Blitzllama is a user research copilot for product teams, offering feedback collection tools (such as in-product surveys and concept tests) and AI-powered feedback monitoring tools (to search and prioritize insights across all feedback sources) on a single platform.

More specifically the top takeaways between the tools:

  • Blitzllama is less restrictive than Sprig for research. Sprig limits the surveys (often < 15) that you can launch, has fewer configuration options and integrations.
  • Blitzllama is more affordable (at least 30%) than Sprig while offering the same benefits, so higher tool ROI.
  • Blitzllama offers instant support over private Slack channels, chat support and calls.
  • Blitzllama combines feedback collection and monitoring on a single platform. This saves hours in managing half-implemented or disjointed tools.

Comparing Blitzllama and Sprig

1. In-Product Surveys

Blitzllama and Sprig started as in-product feedback collection tools for product and research teams. Both tools have event-based architecture and cohort-based targeting to launch surveys at the right moment and to the right user inside the product. Both tools support all major mobile and web platforms and have integrations with popular analytics (Mixpanel and Amplitude), customer data platforms (Segment and Rudderstack), and collaboration tools (JIRA and Slack). 

Blitzllama

Sprig

Delivery platforms

Android, iOS, Web, React Native, Flutter, Links

Only Web and Links in Free & Starter plan.

No Flutter support.

Question types

Choices, Ratings, Open Text, Prompts

Unlimited surveys

Unlimited responses

UI/UX Customization

Advanced configurations to match the survey look and feel to your product’s branding.

Only in Enterprise plan

White labeling

Remove Blitzllama or Sprig branding in paid plans.

Only in Enterprise plan

Custom survey generator

Generate a custom survey designed to answer your specific product questions.

Templates

Survey templates built by top product teams and experts.

Multilingual support

Launch surveys in multiple languages and personalize language to users’ preference.

Only in Enterprise plan

2. AI Analysis and Monitoring

Blitzllama and Sprig analyze survey response data to uncover insights, themes, and trends. Their core offerings encompass the automation of custom survey creation for gathering targeted feedback, leveraging AI for instant analysis and insights, providing a centralized repository of significant product opportunities, and facilitating the easy sharing of these insights.

While Sprig focuses exclusively on AI analysis of survey data, Blitzllama extends its capabilities to include chat support conversations (by connecting to platforms like Intercom, Freshdesk, etc.) and app store reviews. This is important as it allows for the real-time identification of product issues and opportunities across all customer interaction points. Such a comprehensive approach helps teams in understanding user needs and prioritizing their product roadmap more effectively, based on a more detailed understanding of users' needs.

Blitzllama

Sprig

Text categorization

AI-powered automatic categorization of open-text responses.

Aligned taxonomy

Categorization models generate topics that are aligned with your product’s taxonomy.

Survey insights

Cross question and user-attribute correlation analysis to identify patterns in survey data.

Response translation

Automatically translate multilingual responses into English.

Only in Enterprise plan

Custom dashboards

Segment feedback using various filters and create custom dashboards. 

Analyse all forms of feedback

Generate insights from chat support conversations and app store reviews.

AI chatbot

Ask custom questions about each survey and get recommendations.

Search  

Search across all feedback data and get AI-powered analysis around customer pain points and product opportunities.

Prioritise

All requests and issues across all feedback sources is automatically prioritised to help plan sprints and roadmaps.

3. Concept Tests

Blitzllama's concept tests streamlines design validation and usability testing before development, ensuring products meet user expectations and reduce rework. It supports design teams with scalable, unmoderated user testing, leveraging integrations like Figma for efficient design iterations and browser-based testing for comprehensive feedback. 

Blitzllama

Sprig

Concept and prototype tests

Conduct unmoderated concept tests to validate/falsify designs before development.

Design integrations

Embed prototypes built on Figma, Adobe XD & other popular tools.

Mobile and web compatible

Browser-based testing compatible with mobile and web devices.

*As of March 1st, 2024, it appears that Sprig has discontinued its concept tests feature based on the absence of any references to concept tests on their Products webpage or within their Documentation.

4. Integrations

Blitzllama and Sprig both offer a wide range of integrations, but only Blitzllama offers all integrations irrespective of the pricing plan. Below is snapshot of integrations, see our documentation for a full list of Blitzllama integrations.

Blitzllama

Sprig

Import

Import cohort and user attributes

Only some in non-Enterpise plans.

Export

Export response data

Webhooks

Export response and survey-level data in real time to your systems

CSV

Create user cohorts, upload user attributes and download response data.

Google Sheets

Sync surveys responses with your chosen Google Sheets.

Mixpanel

Import user cohorts and export response data.

Cohort sync is not supported.

Amplitude

Import user cohorts and export response data.

Cohort sync is not supported.

Zapier

Export response data and build custom workflows.

Segment

Sync Segment Event and Group calls, and export response data.

Supports Group call and exporting responses.

Rudderstack

Sync Rudderstack Groups calls and export response data.

Only in Enterprise plan

Slack

Updates on new responses and daily summaries.

Only response updates

5. Support

Blitzllama stands out for its immediate customer support and rapid product updates. 

Praveen, Tech Architect at smallcase, praises the support experience: "It was a pleasure working with the Blitzllama team for our in-product survey integration. Not only were they very fast in their responses but also incorporated a lot of changes in the platform to ensure a smooth integration. Whenever we had a question or needed assistance, the team was there to help promptly, ensuring a smooth experience from start to finish!".

Blitzllama

Sprig

Email support

Chat support

Private Slack channels

1:1 Slack channels to quickly respond to any product or integration questions and collect feature requests.

Only in custom Enterprise plans

Installation and setup

Custom setup plan (event setup, etc.) to match your use cases with optional live support.

Only in Enterprise plan

Onboarding and training

Product demos, calls to setup your use cases, and training your team to make the most of the tool.

Only in Enterprise plan

Roadmap acceleration

Prioritise features that are critical for your use cases.

6. Pricing

Blitzllama’s plans are cheaper and more generous in terms of features than Sprig’s. Sprig’s plans are more restrictive, for example the limits on survey that can be launched. Many of Sprig’s customization features, support and integrations are only available at the opaque Enterprise plan.

Blitzllama

Sprig

Free plan

Highly restrictive

Team or starter plans

First paid plans of Blitzllama and Sprig.

$75/month for 25k MTU and unlimited surveys

$199/month for 25k MTU and 2 surveys

Free trials

Free trial of the paid plans to help your team build confidence and test out use cases.

Unlimited surveys

Delivery platforms

Android, iOS, Web, React Native, Flutter, Links.

Only Web and Links in Free & Starter plan.

No Flutter support.

Integrations

Sync with cohorts and events with popular tools.

Only in Enterprise plan

UI/UI customization

Advanced configurations to match the survey look and feel to your product’s branding.

Only in Enterprise plan

Support

Immediate support over all channels.

Only in Enterprise plan

Unlimited team members

No limits on team members or seats that you can add to the account.

Unlimited projects

Create unique projects for each app and environment combinations.

Limited

Frequently asked questions

1. What mobile and web platforms does Blitzllama support?

Blitzllama is compatible with all major mobile and web platforms, including Android, iOS, React Native, and Flutter for mobile, as well as React and Google Tag Manager for web platforms. Additionally, Blitzllama can be effortlessly integrated into Shopify and Webflow websites.

2. Does Blitzllama offer free trials?

Yes, Blitzllama offers free trials lasting 30 to 45 days. During this period, our engineering team provides support to ensure quick and easy implementation with minimal effort required from your side. They also collaborate with your team to prioritize and test the top 1-2 use cases.

3. How long does it take to implement Blitzllama?

The integration of Blitzllama, including setting up SDKs, configuring events (survey triggers), and conducting tests, typically takes between 1 to 2 hours for each platform.

4.What is the best way to explore Blitzllama?

We suggest scheduling a product demo to best explore Blitzllama. In a short 15-minute demo, we'll show you a fully configured account, address any questions, and outline the next steps, such as proceeding with free trials and discussing potential use cases.