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Product engagement score: What, why, and how (with examples) 2024

Enhance your product's performance with a deep dive into Product Engagement Scores - discover their purpose, importance, and how to apply them.

January 30, 2024
Team Blitzllama

A common challenge for product owners and managers is assessing and increasing user engagement. 

The struggle lies in deciphering what drives users to interact with a product and how to measure that elusive engagement factor. 

To provide a straightforward solution, this article introduces the concept of a Product Engagement Score (PES). PES simplifies the complex task of gauging user interaction by providing a clear metric. 

Through practical examples, we will delve into why PES matters, how to calculate it, and ways to leverage it for informed decision-making. 

Elevate your product's user engagement effortlessly with this actionable guide.

What is the product engagement score?

The product engagement score is a crucial metric for product owners and managers. It gauges user interaction and satisfaction with the product. 

Calculated from various data points, this score reflects how actively users are using the product. Metrics like user activity, feature utilization, and time spent on the platform contribute to this score. 

product engagement score
Source: ProductLed

A higher engagement score generally indicates a positive user experience and increased product adoption. 

Monitoring and analyzing this score regularly can guide product development and improvements, ensuring alignment with user preferences. 

Product engagement scores are pivotal in making informed decisions to enhance user satisfaction and overall product success.

Now that you are aware of product engagement score, let's explore why keeping a close eye on it is integral for your product's success.

Why is it important to track the product engagement score?

Measuring the product engagement score goes beyond mere analytics; it provides invaluable insights into user behavior, helping you make informed decisions. Discover the significance of tracking this metric and how it can guide your product strategy to new heights:

Importance of tracking product engagement score

1) Increased user retention and acquisition:

Tracking the product engagement score is crucial for boosting user retention and acquisition. By consistently monitoring user interaction with the product, product owners and managers can identify patterns that indicate user satisfaction or dissatisfaction. 

This valuable insight allows for targeted improvements, ensuring that the product aligns with user expectations. A high engagement score correlates with positive user experiences, making it more likely for users to stay loyal and attracting new users who are drawn to a well-received product.

2) Enhanced product adoption and feature utilization:

A comprehensive understanding of the product engagement score facilitates enhanced product adoption and feature utilization. By analyzing how users engage with various features, product owners can identify underutilized functionalities. 

This insight enables the development of strategies to promote those features, increasing overall product adoption. Active tracking ensures that new features are not just introduced but are actively used by the user base, maximizing the product's value proposition and aligning it more closely with user needs and preferences.

3) Improved customer satisfaction and loyalty:

Product engagement score serves as a direct indicator of customer satisfaction and loyalty. Regularly monitoring how users interact with the product allows product managers to swiftly address any issues or concerns that may arise. 

By proactively responding to user feedback and enhancing user experiences, the product becomes more aligned with customer expectations. Improved satisfaction leads to increased customer loyalty, as users are more likely to continue using and advocating for a product that consistently meets their needs and delivers a positive experience.

4) Growth in revenue and brand value:

The impact of a high product engagement score extends beyond user satisfaction, directly influencing revenue growth and brand value. 

Satisfied and engaged users are more likely to become repeat customers and advocates, contributing to increased sales. Additionally, positive user experiences contribute to a strong brand reputation, attracting new customers through word-of-mouth recommendations. 

As the product gains a positive reputation in the market, its perceived value increases, allowing product owners to command premium pricing and positioning the brand as a leader in its industry. Ultimately, a high product engagement score is a key driver of both short-term revenue growth and long-term brand success.

Having understood the importance of tracking the product engagement score, let's move on to the nitty-gritty of calculating this essential metric.

How do you calculate a product engagement score?

Calculating the product engagement score involves a strategic approach that considers various user interactions. In this section, we break down the step-by-step process, empowering product owners and managers to derive meaningful insights and enhance their product's user engagement:

Core pillars of product engagement score

Core pillars of product engagement score

1) Adoption

Adoption measures how users initially embrace a product. It sets the foundation for engagement and reflects the product's appeal. The higher the adoption, the more likely users are to explore and continue using the product.

Metrics under Adoption:

New User Acquisition Rate (NUAR): Calculated as the number of new users over a specific period, it gauges how effectively a product attracts and onboards new users.

Feature Adoption Rate (FAR): This metric reveals how quickly users adopt new features. It helps identify popular functionalities and areas for improvement.

2) Stickiness

Stickiness measures the retention and sustained interest of users. A sticky product retains users over time, indicating satisfaction and value delivery.

Metrics under Stickiness:

Daily Active Users to Weekly Active Users (DAU/WAU) Ratio: This ratio provides insights into the frequency of user engagement. A higher ratio indicates a more engaged user base.

Churn Rate: Calculated as the percentage of users who stop using the product over a specific period, churn rate highlights user disengagement. Lower churn rates signify higher stickiness.

3) Growth

Growth focuses on expanding the user base and increasing overall engagement. It’s a critical metric for assessing a product’s scalability and long-term success.

Metrics under Growth:

User Expansion Rate (UER): This metric quantifies the growth of the user base. A higher UER indicates successful efforts in reaching new users.

Virality Coefficient: Reflecting the product's ability to attract new users through existing users, the virality coefficient helps gauge organic growth.

PES calculation formula

The Product Engagement Score is derived by combining the three pillars - Adoption, Stickiness, and Growth - into a comprehensive formula. This formula offers a holistic view of user engagement.

PES formula:

Product engagement score formula

Practical Example:

Let's assume a product has the following metrics:

  • NUAR (New User Acquisition Rate): 1,000 new users per month.
  • FAR (Feature Adoption Rate): 70% of users adopt new features within two weeks.
  • DAU/WAU Ratio: 0.6, indicating a strong daily engagement.
  • Churn Rate: 5%, signifying a low user dropout.
  • UER (User Expansion Rate): 15% growth in the user base.
  • Virality Coefficient: 1.2, showcasing positive organic growth.

PES Calculation:

  • PES = (1,000 + 70 + (0.6 + (1 − 0.05) + 15 + 1.2)) / 3
  • PES = (1,000 + 70 + 17.15) / 3
  • PES = 1,087.15 / 3
  • PES ≈ 362.38

In this example, the Product Engagement Score is approximately 362.38. A higher PES indicates a more engaged user base, while a lower score may prompt product owners to reevaluate strategies and enhance user experience.

Interpreting PES scores

Understanding the significance of PES scores is crucial for product owners and managers. Here's a guide to interpreting PES scores:

Interpreting product engagement scores

High PES (Above 700): Indicates a highly engaged user base with strong adoption, stickiness, and growth. The product is likely providing significant value, and strategies should focus on maintaining this momentum.

Moderate PES (400-700): Suggests reasonable engagement, but there is room for improvement. Product owners should analyze specific pillars to identify areas of enhancement, possibly focusing on adoption, stickiness, or growth as needed.

Low PES (Below 400): Signals potential issues with user engagement. Immediate attention is required to understand which pillar (Adoption, Stickiness, or Growth) needs improvement. A targeted strategy should be implemented to boost overall engagement.

Continuous monitoring and iteration

Calculating the Product Engagement Score is not a one-time task; it requires continuous monitoring and adjustment. Product owners should regularly assess individual metrics under each pillar and adapt strategies to align with evolving user behaviors and market dynamics.

Now equipped with the knowledge of calculating the product engagement score, let's explore actionable strategies to boost this crucial metric and elevate your product's performance.

How can I improve my product engagement score?

Enhancing your product engagement score requires a targeted approach. Uncover practical tips and strategies to not only boost your current score but also establish a foundation for sustained user engagement. Learn how to align your product with user expectations and drive meaningful interactions:

Improve product engagement score

Low PES: 

Low Product Engagement Scores (PES) can be a stumbling block for product success, but there are effective strategies to turn the tide. By focusing on three key areas, product owners and managers can boost their Low PES and create a more engaging user experience.

1) Prioritize onboarding:

Effective onboarding is the gateway to user engagement. Streamline the onboarding process by minimizing steps and providing clear guidance. For example, the language learning app Duolingo excels in onboarding by guiding users through a simple and interactive tutorial, ensuring a smooth introduction to the app's features. Simplify the user's first interactions to set a positive tone for their overall experience.

2) Address usability issues:

Identifying and rectifying usability issues is crucial for retaining users. Regularly gather user feedback and conduct usability testing to uncover pain points. Social media giant Facebook, for instance, constantly refines its interface based on user feedback, ensuring a seamless experience. Prioritize user-friendly design and navigation to enhance the overall usability of your product.

3) Encourage feature exploration:

Users are more likely to engage with a product when they are aware of its capabilities. Guide users to explore features gradually, using prompts or tooltips. For instance, productivity app Trello encourages feature exploration by providing users with tips on utilizing advanced functionalities. Make sure users are aware of the depth and breadth of your product's capabilities to enhance their engagement.

Medium PES: 

For those facing a Medium PES, there's still room for improvement. By focusing on re-engagement, personalization, and incentives, product owners and managers can elevate their product's engagement score.

1) Focus on re-engagement campaigns:

Re-engage users who may have lapsed in their usage by implementing targeted campaigns. Utilize push notifications or emails to remind users of the value your product provides. For example, e-commerce platform Amazon leverages re-engagement campaigns by sending personalized product recommendations to users who have been inactive. Tailor your messages to reignite user interest and bring them back to your product.

2) Personalize user experience:

Personalization creates a sense of connection between users and your product. Leverage user data to tailor content, recommendations, and even interface elements. Music streaming service Spotify excels in personalization by curating playlists based on user preferences and listening history. Implement personalized recommendations and experiences to make users feel that your product understands and caters to their individual needs.

3) Provide in-app incentives:

Incentives can be powerful motivators for engagement. Offer users rewards, discounts, or exclusive content within the app to encourage regular usage. Gaming app Candy Crush Saga employs this strategy by providing daily rewards and challenges to keep players engaged. Develop a strategy that aligns with your product's nature to provide ongoing incentives for users to remain active and involved.

High PES: 

High PES is the pinnacle of product engagement, indicating a deeply connected user base. To achieve and maintain this level, product owners and managers must focus on enhancing discoverability, introducing advanced functionalities, and fostering user communities.

1) Optimize for feature discoverability:

Users should easily find and understand the features your product offers. Employ intuitive design and clear navigation to enhance feature discoverability. For example, project management tool Asana optimizes feature discoverability by categorizing functions logically and providing accessible shortcuts. Ensure that users can effortlessly explore and utilize your product's capabilities.

2) Introduce advanced functionalities:

To keep engagement high, regularly introduce advanced features that add value to the user experience. Social media platform Instagram consistently updates its app with new functionalities, such as Reels and IGTV, to offer users diverse and engaging content options. Keep your product dynamic by introducing innovative features that align with evolving user expectations.

3) Foster user communities:

Building a community around your product creates a sense of belonging and loyalty. Encourage users to connect, share experiences, and support each other. The online workspace platform Slack excels in community building by providing channels for users to share tips, troubleshoot issues, and connect with like-minded individuals. Foster a sense of community to strengthen the bond between users and your product.

With a focus on improving your product engagement score, it's essential to have the right tools in place. Let's delve into the best tools available for measuring and optimizing your product's engagement.

Best tools to measure & improve product engagement score

Choosing the right tools is paramount for effectively measuring and enhancing your product engagement score. Explore a curated list of tools designed to streamline the process, providing actionable insights and facilitating data-driven decisions:

1) Blitzllama


Blitzllama offers a robust in-product survey tool, allowing product owners and managers to gather real-time insights into user engagement. Create targeted surveys within your product interface to directly capture user feedback. This immediate feedback loop aids in understanding user sentiment and preferences, contributing to swift improvements in product engagement.

2) Amplitude


Amplitude stands out as a comprehensive analytics tool for measuring product engagement. It provides detailed insights into user behavior, allowing product teams to track key metrics, such as user retention, feature adoption, and conversion rates. With Amplitude's user-friendly interface, product owners can easily visualize data trends, enabling data-driven decision-making. Utilize Amplitude's advanced analytics capabilities to gain a holistic view of your product's performance and identify areas for improvement.

3) Pendo


Pendo excels in driving product adoption and enhancing user engagement. This tool offers in-app guidance and targeted messaging to lead users through new features and updates. By analyzing user interactions, Pendo provides valuable insights into user behavior and preferences. Product owners can leverage this information to optimize the user experience, ultimately increasing product engagement. Pendo's feature-rich platform facilitates a proactive approach to user engagement, ensuring that your product remains user-centric and aligned with customer needs.


In essence, the product engagement score serves as a pivotal metric for product owners and managers, offering a tangible gauge of user interaction and satisfaction. Understanding its significance, one can make informed decisions to enhance user experiences and product performance. By analyzing real-time data and user behavior, one can identify areas for improvement and implement strategic adjustments. Examples abound, from tweaking UI elements to refining features based on user preferences. This pragmatic approach not only elevates product quality but also fosters customer loyalty. Embracing the product engagement score methodology empowers teams to iteratively refine their offerings, ensuring sustained success in the dynamic realm of product management.

FAQs related to product engagement score

1) How do you measure product engagement?

To gauge product engagement, track user interactions across various touchpoints. Analyze data from features, usage patterns, and product feedback. Employ tools like analytics platforms to measure clicks, time spent, and feature utilization. Consistent monitoring of user activity ensures a comprehensive understanding of product engagement.

2) What is an engagement score?

An engagement score quantifies user involvement with your product. It amalgamates multiple metrics into a single numerical value. Higher scores indicate more active and satisfied users, while lower scores may signify potential areas for improvement. This holistic view aids product owners in making informed decisions to enhance user experience and overall satisfaction.

3) What is the engagement level score?

The engagement level score categorizes users based on their activity intensity. It segments them into different tiers, such as low, moderate, and high engagement levels. This segmentation offers a nuanced perspective on user behavior, allowing product managers to tailor strategies for each category. Addressing the specific needs of different engagement levels can optimize overall user satisfaction.

4) How is the PES score calculated?

The Product Engagement Score (PES) is derived from a weighted combination of key engagement metrics. These metrics may include feature usage, session frequency, and user feedback. Assigning weights to each metric reflects their relative importance in assessing overall engagement. A simple formula, often customizable based on product specifics, is applied to calculate the PES score. Regular recalibration of the formula ensures relevance and accuracy in evaluating product engagement.