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Product benchmarking: A comprehensive guide (2024)

Learn how to effectively benchmark your products against competitors and industry standards with our in-depth guide on product benchmarking.

January 31, 2024
Team Blitzllama

Many product teams face the challenge of staying ahead in the competitive market. It's tough when you're unsure how your product measures up against others. Understanding the strengths and weaknesses of your competition is crucial. 

Ever wished for a clear roadmap to compare your product effectively? Well, look no further. This comprehensive guide on product benchmarking is tailored for product teams seeking a practical approach. 

Discover simple methods and valuable insights to assess your product's performance against competitors. Empower your team with the knowledge needed to make informed decisions and drive product success.

What is product benchmarking?

Product benchmarking is comparing your product with others in the market to identify strengths and weaknesses. 

It helps product teams understand how well their product performs compared to competitors. The focus is on features, quality, and customer satisfaction. 

By studying competitors, teams gain insights to improve their own product. Benchmarking involves analyzing key aspects, like pricing, functionality, and user experience. 

This process aids in setting realistic goals and enhancing overall product performance. Regular benchmarking fosters innovation, ensuring your product stays competitive in the market. 

It's a practical tool for product teams to refine strategies, delivering better value to customers and achieving long-term success.

Now that we've laid the foundation for product benchmarking, let's delve into why it holds such significance for product teams.

Why is benchmarking important for product teams?

Product teams operate in a dynamic environment where staying ahead is crucial. In this section, we will unravel the significance of product benchmarking for product teams. 

Importance of product benchmarking

Understanding the importance of benchmarking empowers teams to make informed decisions, adapt to market trends, and continuously refine their products:

1) Identify strengths and weaknesses of your product.

Benchmarking is crucial for product teams as it allows them to pinpoint the strengths and weaknesses of their product. 

By comparing their product against competitors, teams gain valuable insights into what sets their offering apart and where improvements can be made. 

This process fosters a clear understanding of market positioning and customer perception, aiding in strategic decision-making to enhance overall product performance.

2) Set goals and track progress against industry leaders.

Setting clear goals and tracking progress is simplified through benchmarking against industry leaders. 

By understanding the best practices and standards within their market, product teams can establish realistic objectives. 

Regular assessments against these benchmarks provide tangible metrics for measuring progress. 

This not only ensures the team remains focused on key performance indicators but also enables them to adapt strategies based on real-time insights, fostering continuous improvement.

3) Inspire innovation and improve user experience.

Benchmarking serves as a catalyst for innovation within product teams. 

By analyzing competitors and market trends, teams gain inspiration for new features, functionalities, or design elements. 

This process fuels creativity and prompts the exploration of novel approaches to improve user experience. 

Staying attuned to industry benchmarks helps teams anticipate evolving user expectations, allowing for the implementation of forward-thinking solutions that keep their product ahead of the curve.

4) Stay competitive in a dynamic market.

Benchmarking equips product teams with the tools to adapt swiftly to market changes. 

By regularly assessing industry benchmarks, teams can identify emerging trends, customer preferences, and technological advancements. 

This proactive approach ensures that products remain relevant and competitive in a constantly evolving market. 

It also empowers teams to make informed decisions, allowing them to navigate market fluctuations and maintain a strong market presence. 

In essence, benchmarking is a strategic tool that enables product teams to not just keep up but also lead in the competitive landscape.

Now, let's move on to explore the different types of product benchmarking and how they offer unique perspectives for product teams.

Types of product benchmarking

Product benchmarking comes in various forms, each serving a distinct purpose for product teams. This section sheds light on the different types of product benchmarking methodologies, ranging from competitive benchmarking to strategic benchmarking. 

By understanding these approaches, product teams can tailor their benchmarking efforts to align with specific goals and objectives:

1) Competitor benchmarking

Competitor benchmarking

Competitor benchmarking is a crucial practice for product teams. It involves evaluating your product against both direct and indirect competitors. 

By analyzing features, pricing, and customer feedback, you gain insights into your product's strengths and weaknesses. Direct competitors offer a clear comparison, while indirect ones help you identify unique selling points. 

This ongoing assessment ensures that your product remains competitive in the market, allowing your team to adapt and improve based on real-world market dynamics.

2) Internal benchmarking

Internal benchmarking
Source: Geckoboard

Internal benchmarking focuses on tracking progress and comparing different versions of your own product. It's a valuable tool for product teams to assess the evolution of their offerings. 

By analyzing performance metrics, customer satisfaction, and user engagement across various product iterations, you can identify trends and areas for improvement. 

This process helps maintain consistency in quality and aligns the team's efforts with the overall product strategy. Internal benchmarking provides a clear picture of your product's development journey, enabling continuous enhancement.

3) Industry benchmarking

Industry benchmarking
Source: Solver

Industry benchmarking involves measuring your product against established industry standards and best practices. By understanding what works well in your industry, you can set realistic goals and identify areas for improvement. 

This approach helps product teams align their strategies with prevailing norms, ensuring their product meets or exceeds customer expectations. 

Analyzing industry benchmarks provides a broader perspective, allowing your team to stay relevant and responsive to market demands. It's a practical way to validate your product's performance within the broader context of your specific sector.

4) Functional benchmarking

Functional benchmarking
Source: SlideTeam

Functional benchmarking focuses on comparing specific functionalities of your product with similar features in different products. This approach enables product teams to pinpoint strengths and weaknesses in specific areas. 

By evaluating how well your product performs specific functions compared to others in the market, you can make targeted improvements. 

This type of benchmarking is valuable for refining individual features and ensuring they meet or surpass industry standards. It allows your team to enhance the overall user experience by addressing functional aspects that matter most to your target audience.

5) Strategic benchmarking

Strategic benchmarking
Source: Bond Capital Report

Strategic benchmarking involves learning from best practices outside your industry. By exploring successful strategies employed by other businesses, product teams can gain fresh perspectives and innovative ideas. 

This approach encourages cross-industry learning, fostering creativity and adaptability. Strategic benchmarking helps product teams stay ahead of the curve by incorporating successful tactics from unrelated fields. 

This broader view allows your team to implement strategies that may not be immediately apparent within your industry, providing a competitive edge and promoting continuous improvement in your product development process.

Having explored the types, let's now pinpoint the metrics that product teams should focus on when conducting performance benchmarking.

Which metrics should you analyze for product benchmarking?

When it comes to product benchmarking, selecting the right metrics is crucial. This section outlines the key metrics that product teams should meticulously analyze to gauge their product's success and identify areas for improvement:

Product benchmark metrics

1) Product activation

Product activation refers to the process of users taking the desired actions within a product for the first time. It could involve signing up, completing a tutorial, or engaging with key features.

Understanding product activation is crucial because it indicates the effectiveness of onboarding processes. Higher activation rates suggest that users find value quickly, increasing the likelihood of continued usage.

To calculate product activation, divide the number of users who have completed the desired action by the total number of users and multiply by 100 to get a percentage. For example, if 500 users sign up out of 1000, the activation rate is 50%.

2) Product stickiness

Product stickiness measures the frequency and depth of user engagement with a product over time. It reflects how well a product retains users and becomes a habitual part of their routine.

Product stickiness is vital because it indicates user satisfaction and the likelihood of long-term use. Stickier products tend to have higher customer retention rates and are more likely to withstand competitive pressures.

Calculate stickiness by dividing the number of active users in a specific period by the total number of users and multiplying by 100. If, for instance, 200 out of 500 users engage with the product every week, the stickiness rate is 40%.

3) Feature adoption

Feature adoption assesses how well users are embracing new or existing features within a product. It measures the percentage of users who actively use a particular feature.

Feature adoption is crucial for product improvement and user satisfaction. Understanding which features resonate with users helps prioritize development efforts and ensures that the product evolves in line with user needs.

To calculate feature adoption, divide the number of users actively using a specific feature by the total number of users and multiply by 100. For instance, if 300 out of 1000 users utilize a newly introduced feature, the adoption rate is 30%.

4) User retention

User retention measures the percentage of users who continue to use a product over a specific time period. It indicates the product's ability to retain its user base.

User retention is critical for sustained success. High retention rates indicate that users find ongoing value in the product, reducing the need for continuous user acquisition efforts.

To calculate user retention, subtract the number of users lost during a period from the total number of users at the start. Divide this by the initial number of users and multiply by 100. If a product starts with 1000 users and loses 100 in a month, the retention rate is 90%.

5) Net promoter score (NPS)

NPS is a metric that measures customer loyalty and satisfaction by asking users a simple question: "How likely is it that you would recommend our product to a friend or colleague?"

NPS is crucial because it provides a clear indicator of overall customer satisfaction and loyalty. A higher NPS suggests that users are not only satisfied but also willing to advocate for the product.

Subtract the percentage of detractors (those who give a score of 0-6) from the percentage of promoters (those who give a score of 9-10). The result is the Net Promoter Score. For example, if 40% are promoters and 20% are detractors, the NPS is +20.

Now that we have a clear understanding of the metrics, let's move on to a practical checklist for effective product benchmarking.

Product benchmarking: Go-to checklist

To streamline the product benchmarking process, product teams need a comprehensive checklist. This section provides a step-by-step guide, offering a checklist that product teams can follow to ensure a thorough and effective benchmarking process. 

By adhering to this checklist, teams can systematically assess their product's performance, identify areas for improvement, and drive strategic decision-making:

Step 1: Define your benchmarking goals

1) Identify key areas to benchmark

Product benchmarking is a strategic process that involves evaluating your product's performance and features against competitors and industry leaders. To begin, identify key areas to benchmark:

  • Features and functionality: Examine the features and functionalities of your product in comparison to competitors. For example, if you're developing a project management tool, compare task management capabilities, collaboration features, and integrations.
  • User experience and usability: Assess the user experience and usability of your product. Consider factors like intuitive navigation, simplicity, and responsiveness. For instance, analyze how quickly users can accomplish common tasks compared to competitors.
  • Performance and efficiency: Evaluate the overall performance and efficiency of your product. This may involve assessing speed, reliability, and system resource usage. In a gaming app, benchmark the loading times and responsiveness against similar apps in the market.
  • Marketing and sales effectiveness: Analyze your marketing and sales strategies compared to competitors. Look at pricing, promotional efforts, and sales conversion rates. For instance, evaluate the effectiveness of your product's advertising campaigns against those of competitors.
  • Customer satisfaction and loyalty: Measure customer satisfaction and loyalty through feedback and reviews. Utilize metrics such as net promoter score (NPS) and customer retention rates. In the e-commerce space, compare how likely customers are to recommend your platform over others.

2) Set SMART goals for your benchmarking efforts

Establish specific, measurable, achievable, relevant, and time-bound (SMART) goals to guide your benchmarking efforts. For example:

  • Increase user satisfaction by 15% within the next six months.
  • Enhance product performance, aiming for a 20% reduction in loading times.
  • Achieve a 10% growth in market share over the next year.

Step 2: conduct your benchmarking research

1) Identifying relevant competitors and industry leaders

Identify competitors and industry leaders that closely align with your product. For instance, if you're in the fitness app market, benchmark against top-performing apps that cater to a similar user base.

2) Using reliable data sources

Gather reliable data from various sources:

  • Industry reports and publications: Refer to industry reports and publications for market trends and competitor analysis. This could involve exploring reports from market research firms or industry-specific publications.
  • User reviews and feedback: Analyze user reviews and feedback on platforms like app stores and review websites. Understand what users appreciate in competing products and where improvements are desired.
  • Competitive intelligence tools: Leverage competitive intelligence tools that provide insights into competitors' strategies, pricing, and market positioning.
  • Direct communication with competitors: Engage with competitors through conferences or partnerships. While you won't disclose sensitive information, understanding industry trends and challenges can provide valuable context.

Step 3: Analyze and interpret results

1) Choosing the right metrics

Select metrics that align with your benchmarking goals:

  • Functional metrics: Assess performance, usability, reliability, and features. Example: Compare the response time of your e-commerce platform to that of competitors during peak traffic periods.
  • User-centric metrics: Measure customer satisfaction, engagement, retention, and net promoter score. Example: Analyze customer feedback to identify pain points and areas for improvement in your mobile banking app.
  • Business-focused metrics: evaluate revenue, market share, cost of acquisition, and customer lifetime value. Example: Compare the cost-effectiveness of your online streaming service's customer acquisition strategies with those of competitors.

2) Prioritizing metrics based on your benchmarking goals

Prioritize metrics based on the goals you've set. Focus on areas that will have the most significant impact on achieving your SMART objectives.

3) Data collection methods

Choose appropriate methods for data collection:

  • User testing: Conduct user testing to evaluate real-world user interactions and identify usability issues.
  • Surveys: Create surveys to gather quantitative and qualitative insights from your user base and potential customers.
  • Analytics tools: Utilize analytics tools to collect quantitative data on user behavior, engagement, and product performance.
  • Market research reports: Refer to market research reports to gain broader industry insights and identify market trends.
  • Competitor analysis: Analyze competitors through detailed assessments of their products, marketing strategies, and user experiences.

4) Collecting data

Gather both quantitative and qualitative data:

  • Quantitative data: Utilize analytics and survey responses to gather numerical data for statistical analysis.
  • Qualitative data: Conduct user interviews and usability testing to gather insights into user experiences and preferences.

5) Analyzing and interpreting data: Analyze collected data to derive actionable insights:

  • Identify trends and patterns: Look for patterns in user behavior and market trends.
  • Understand strengths and weaknesses: Evaluate where your product excels and where improvements are needed.
  • Compare performance against benchmarks: Measure your product's performance against competitors to identify gaps.

Step 4: Take action and iterate

1) Developing a roadmap for improvement

Create a roadmap for improvement based on your benchmarking findings:

  • Prioritize key areas: Focus on key areas for improvement identified through benchmarking.
  • Set clear goals and action plans: Define specific goals and outline actionable steps to address weaknesses.
  • Allocate resources and assign tasks: Ensure resources are allocated effectively, and tasks are assigned to the right teams.

2) Communicating results to stakeholders

Share insights and recommendations with leadership and team members:

  • Present findings: Clearly communicate benchmarking results, emphasizing key areas for improvement.
  • Gain buy-in for implementing improvements: Highlight the potential impact of proposed improvements and secure support from key stakeholders.

With the checklist in hand, let's explore the tools that can aid product teams in executing efficient product performance benchmarking.

Best tools that can help you with product benchmarking

Discover a curated list of the best tools available to assist product teams in their product performance benchmarking endeavors. This section outlines user-friendly tools that can simplify the benchmarking process, allowing teams to focus on actionable insights and improvements:

1) Blitzllama


Blitzllama stands out as a valuable tool for product teams, offering in-product survey capabilities for tracking Net Promoter Score (NPS) and Customer Satisfaction (CSAT). This tool allows teams to gather direct feedback from users within the product interface. Moreover, it facilitates comparing these metrics with industry benchmarks, providing actionable insights for improvement. With Blitzllama, product teams can make informed decisions based on real user sentiments, contributing to the enhancement of overall product performance.

2) Similarweb


Similarweb is a robust platform enabling product teams to gain a comprehensive understanding of competitor activities and market trends. By providing insights into website traffic, audience demographics, and engagement metrics, Similarweb equips teams with valuable data for benchmarking their product's performance against industry standards. This tool proves essential for staying attuned to market dynamics, allowing product teams to refine strategies and stay ahead in the competitive landscape.

3) G2 Crowd


G2 Crowd serves as a user-centric platform where product teams can tap into a wealth of user reviews and ratings. This tool aids in benchmarking product performance by comparing user sentiments, feature preferences, and overall satisfaction levels. By analyzing reviews, product teams can identify strengths and weaknesses, helping them align their product offerings with customer expectations. G2 Crowd provides a user-friendly interface for effortless comparison, making it an invaluable asset for product teams striving for continuous improvement.

4) App Annie (

For product teams focused on mobile applications, App Annie emerges as a pivotal tool for benchmarking. This platform offers insights into app performance metrics, including downloads, revenue, and user engagement. By comparing these metrics with industry benchmarks, product teams can gauge their app's success and identify areas for optimization. App Annie's intuitive interface simplifies the process of extracting actionable insights, enabling product teams to make data-driven decisions for enhancing the overall performance of their mobile products.

5) Google Play Console

Google Play Console

Tailored for Android app developers, the Google Play Dashboard provides real-time analytics for product performance benchmarking. Product teams can access vital metrics such as installs, user ratings, and reviews directly from the Google Play Store. This tool facilitates quick comparisons with industry standards, helping teams gauge the impact of updates or new features. The Google Play Dashboard is an indispensable resource for Android-focused product teams, ensuring they stay informed about their product's performance in the ever-evolving app landscape.

6) Owler


Owler emerges as a comprehensive business intelligence tool, offering insights into companies' performance, competition, and industry trends. Product teams can leverage Owler to benchmark their product against competitors, understanding market positioning and identifying potential areas for improvement. The platform provides data on company news, funding, and leadership changes, enriching the context for product teams to make strategic decisions. Owler's user-friendly interface ensures that product teams can easily access and interpret relevant information, fostering informed decision-making processes.

Having explored the tools available, you now possess a comprehensive guide to product benchmarking, empowering your product team for success in the ever-evolving market.


In conclusion, product benchmarking empowers product teams to refine their offerings by learning from competitors and industry leaders. By systematically comparing features, performance, and customer satisfaction, teams can identify opportunities for improvement and innovation. 

This guide has provided a practical roadmap, emphasizing the importance of clear goals, relevant metrics, and continuous monitoring. Through this straightforward process, product teams can enhance their understanding of market trends and user preferences. 

Regular benchmarking not only fosters healthy competition but also guides strategic decision-making. In adopting these principles, product teams can cultivate a proactive approach, ensuring their products remain competitive and aligned with evolving market demands.